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Spiritual Care and Music Therapy | Language and Communication Services | Mail and Flowers | Newspapers and Books

Spiritual Care and Music Therapy

Spiritual Care and Music Therapy is a department with two distinct disciplines—Chaplains and Music Therapists—each working from their areas of expertise for the same purpose, namely, top-quality care for our NorthShore patients and their loved ones.

As part of its effort to provide excellent patient care, NorthShore recognizes that every patient must receive comprehensive care.  Clinically trained, board-certified Chaplains from the Spiritual Care and Music Therapy Department provide support to meet the spiritual, emotional and cultural needs of each patient as it relates to his or her present medical condition.

Spiritual Support from the Chaplain

The goal of Spiritual Care services is to engage the spiritual dimension of people, their beliefs, faith, culture, values and religious practices for healing, well-being and growth. When faced with times of stress, illness and crisis, people often draw closer to their spirituality. Support from the Chaplain can play a major role in the healing process and can help patients and their loved ones through challenges associated with illness or injury.  NorthShore’s Chaplains offer support that is respectful of each patient’s spirituality, religious beliefs, privacy and dignity.

To reach a Chaplain or to request Spiritual Care services at Evanston Hospital, please call 847.570.2330. Spiritual Care services from the Chaplain are available 24 hours per day, seven days per week.

Music Therapy

NorthShore includes Music Therapy as one means of ensuring comprehensive, holistic patient care. Music Therapy involves the therapeutic, evidence-based use of music by a board-certified music therapist to enhance and/or maintain physical, social, emotional and/or cognitive functioning for persons of all ages. 

To reach a Music Therapist or to request Music Therapy services at Evanston Hospital, please call the Music Therapy referral line at Evanston Hospital, 847.570.1523.

Language and Communication Services

As patients and families you have the right to have effective communication regarding your care and treatment in a language and communication device that you understand.

In-person Language Interpreters and Sign Language Interpreters are provided free of charge for patients with limited English proficiency and those who are hearing impaired. Phone-based language interpretation is available at all times for all languages, as well as telecommunication devices for the hearing/sight impaired.

Please ask your nurse or caregiver to arrange for assistive communication services/aids should you need medical care at any of our NorthShore locations.

Mail and Flowers

A volunteer will deliver mail and flowers to patient rooms and mail any outgoing letters for them.  You may buy flowers, stationary, stamps, and cards in the Warm Wishes Gift Shop at 847.570.2717 or at our online gift shop.  Flowers are not permitted in the Cardiac Intensive Care Unit or the Intensive Care Unit. 

Newspapers and Books

Complimentary copies of the Chicago Tribune and the Chicago Sun-Times are distributed Monday through Friday by a volunteer who brings the newspapers to patients who request them.  Newspapers also are available weekdays in vending machines located in the Main Entrance Atrium.  You can reach Volunteer Services at 847.570.2711, from 8 a.m. - 4 p.m. Monday through Friday.  For weekends, please contact the nurse’s station the night before to receive a newspaper.  In addition, volunteers are available Monday through Friday to come to patient rooms with books and other reading materials.